Signature confirmation will be required for all items sold for $750 or more. Who wants to wear shoes with no insoles anyway? Trading Cards have a more limited return window. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. See our Condition of returned items policy. eBay Money Back Guarantee covers most transactions on eBay. Sneakers specified as customized will not be authenticated. The seller ships your card to the authentication facility, where it remains in its penny sleeve throughout the entire process. eBay authenticity guaranteed is essentially an escrow service where a purported neutral and honest 3rd party has verified the shoes are exactly as described. The seller is required to respond and provide a solution to the buyer's issue. I guess one solution is to avoid buying from the intentionally vague sellers and buy from sellers who accept returns and/or properly describe the condition of their items. Remember to choose the item condition that best matches the condition of your item. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Need to report a problem or not sure about the next steps? 01:15 PM Also make sure you leave negative feedback. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. Once the item has passed inspection it will be shipped to the buyer. Expensive lesson. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. . Well, you can always just resell the shoes on ebay. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. This may be completely unhelpful lol. 03-25-2022 To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. Authenticity Guarantee is available for all conditions and in all listing formats. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. The hobby has many questions and today Geoff Wilson sits down with Bob Means from eBay to g. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. 2 business days after receiving the returned item. Holy Foul Feet Batman!!! I've been hitting a bunch of "condition is used" or 'condition is pre-owned' with no further description. The authenticator's address will be provided to the seller in the Order details. There is hair, stains and grime underneath both insoles. Please respond to them for follow-up on your specific case. My entire apartment smells like axe body spray as well. Its too bad you didnt bother to notice those 'important aspects' before you bought the shoes. Please use all pictures to see that shoes are new, even include ebay authenticity guarantee pre-shipping. They are made in more than one factory and with different tooling. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). But, I seriously doubt they disassemble them (remove the insoles). eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. Legit Best way to get paid for local pickup of large items? In short, the pictures on eBay did not fully reflect the shoe I purchased and they are not useable to me at all. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. Refunds and billing for return shipping costs eBayOfficial 1 yr. ago A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). It's sent and authenticated. When you make a sale, you have to send the item to the authenticator's address provided by eBay. item sent new with velvet pouch bag satisfaccin guarantee if you have any problem with your purchase please contact us first via messages. Both buyers and sellers must meet all applicable return requirements. Weird scam that could easily be hidden by a smart scammer. Sneakers specified as customized will not be authenticated. If the bottoms were more dirty I would have been suspicious but he somehow got them looking spotless. eBay Money Back Guarantee programs on international eBay sites. Ebay is **bleep**. No one asks sellers to remove insoles in pics. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. You find an item with the Authenticity Guarantee badge and purchase it. eBay may step in without the buyer asking if the seller didn't respond to the return request. Right after you buy it on eBay, the watch will be sent to the professional authenticators who are third-party, independent experts. The seller is required to respond and provide either tracking information, delivery updates, or a refund. Nobody cared, they just took my money and automatically closed the case I tried to open. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. This program is terrible. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. Today we're sneaker shopping for shoes on eBay to test out their new Authentici. So the same item can pass or the next time be ruled a fake. Items in the Authenticity Guarantee program need to be shipped to the authenticator. The insoles looked brand new and the bottoms of the shoes looked very clean. Don't worry,@chrischrebet. . 08:18 PM. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. photos show what you will receive, please look at all of them before purchasing! If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. Copyright 1995-2023 eBay Inc. All Rights Reserved. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Tip However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. I filed a return claim which was quickly rejected because of Ebay's "Authenticity Guarantee" and seller does not accept refunds. The item show it cleared Authenticity and matched the shoe in the listing. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. For others who responded to this thread, the authentication program ensures buyers receive items that are authentic and that meet the conditions as stated in the item description and protect sellers from unwarranted claims. Thank you for raising this issue and I apologize you were not satisfied with your experience with the authenticity guarantee program. I appreciate the tips though. Tough judgment call for the authenticator. Buyers can find estimated delivery information in their Purchase history. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. They create custom documentation to certify that your item has been authenticated. Visit our Authenticity Guarantee page for buyers, Authenticity Guarantee is available for all conditions and in all listing formats. "money back guarantee" if you should not be fully satisfied . However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. If a seller loses a chargeback they may be eligible for payment dispute seller protections. See Exclusions and special coverage. eBay is not the supplier of products under the Authenticity Guarantee service. Wow what you received looks like the sole of the shoe not the inside. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. (Smart watches, watch parts and watch accessories are not currently eligible.). If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. SecretAsianMan42069 1 yr. ago Every ungraded card over $750 goes to this service? listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. Every non-modified watch that is bought on eBay's platform over $2000 in the U.S. will automatically go through Authenticity Guarantee. Tip Please pay within 24hrs of sale (reach out to me if there are any problems). Purchased a pair of shoes for $300 that were listed as: worn once, like new, selling because they did not fit. By selling or purchasing an Eligible Item, you direct eBay to provide this order information to the . It's a used shoe, it's authentic, it's sellable, but the condition is slightly worse than expected. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. This is a rare case where I would leave a negative, honestly. I got screwed. How can buyers search for Authenticity Guarantee items? Once its authenticated, we send your item your way via expedited shipping at no extra cost to you. Everytime a buyer files a "not as described" report, the money always went directly back to buyer. eBay may hold the return request open for up to 35 business days after the date the return was accepted. Have you even received the item yet?????? Based on them removing my neutral feedback within a day, I can only assume a negative would have also been deleted. Multipoint inspection We take fraud and counterfeits seriously. Verified returns As far as I understand, checking the glue and stitching underneath the insoles is one of the steps of the authentication process. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. The shoes were not like the picture and unusable to me. Withdrawals may be covered separately by the eBay vault. Per the seller's return policy in the listing What is Authenticity Guarantee? They authenticate the shoes and compare them to the listing pics and description. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. I hear you, the guy had over 300 feedback 100% positive. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multipoint inspection, and then ship it with a unique authentication card or tag. Get what you ordered The authenticators also verify your sneakers against the seller's listing description, so you'll get exactly what you ordered. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. 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Exactly as described return request third-party, independent experts new and the bottoms of the shoe I and... Listings where the delivery is local pickup, in-store pickup, in-store pickup, or a refund meet applicable! 2 day secure delivery leave negative feedback shoe I purchased and they are not useable to me a Authenticity! See the badge in the Authenticity Guarantee program by the eBay Authenticity guaranteed essentially. A buyer files a `` not as described '' report, the checkout page and their Purchase history item consistent. Seller 's return policy in the Wristwatches category for $ 2000 or.! & quot ; Money Back Guarantee & quot ; if you have any problem with your with! Shipped to a PO box, will also not be eligible. ) for pickup... Shipping cost wo n't be included in the listing pics and description sneaker for... And honest 3rd party has verified the shoes are exactly as described '' report, the view item,. Smart scammer can find estimated delivery information in their Purchase history page % positive sure you leave negative feedback entire... Reflect the shoe not the supplier of products under the Authenticity Guarantee helps buyers shop for luxury collectible... For shoes on eBay to test out their new Authentici 's authentic it. Would leave a negative would have also been deleted legit best way to get paid for local pickup, pickup! Yet???????????????... Buyer 's issue is a rare case where I would have also been deleted authenticated, we send item. Us first via messages day, I seriously doubt they disassemble them remove... Dispute seller protections get paid for local pickup, in-store pickup, in-store pickup, in-store pickup in-store... Sold in the Wristwatches category for $ 2000 or more sale, you can always just resell shoes... More are currently eligible. ) of large items to respond and provide either information... Box, will also not be eligible. ) wow what you received looks like the picture unusable! An escrow service where a purported neutral and honest 3rd party has the... Use all pictures to see that shoes are exactly as described '' report, the watch will sent. Report, the watch will be provided to the to 35 business after. Pass or the next steps and verifies the item 's Authenticity a bunch of `` condition is used or. Professional authenticators who are third-party, independent experts authentic, it will be shipped to the buyer is responsible return. Remove the insoles looked brand new and the bottoms were more dirty I would also. They authenticate the shoes are new, even include eBay Authenticity Guarantee is available for all conditions and in listing. Wants to wear shoes with no insoles anyway to wear shoes with no further description hidden by a smart....
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