How to Extend Shopee Guarantee? A copy of business license / SSM registration (if applicable). Remember that there is a time limit when you can send the orders to your customers. Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. Hello. If this is not the case, the payment will be released to the vendor automatically. I also reported the account of seller for selling prohibited item realistic toy guns. At the mediation meeting their representative had no knowledge of my case so how was this a meeting in good faith? at+creg?\\r\2. I am currently reading post about shopee's suspension of accounts without valid reason. Read also: Guides To Start Selling Products On Shopee Malaysia. Until the case is settled, all funds will be withheld from being delivered to the seller until the case is concluded. Otherwise, the request will be denied. How to Use Voucher in Lazada: Get Huge Discounts! I tried to inform them they promised me that it would be lifted by June 5th but up until now I still can't make any purchase. how you run your business, whether you sell on other platforms, the size of your team, etc. He is still selling on Shopee. var cid='1362967769';var pid='ca-pub-4352381400585389';var slotId='div-gpt-ad-digiwalletsph_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);container.style.width='100%';var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;if(ffid==2){ins.dataset.fullWidthResponsive='true';} In returning your item in Shopee overseas, the Shopee Dispute Team will be the ones to contact you to advise you on the return address. Refunds. Hi may I ask have solved the problem? black arrow express, Shopee - sgfreshidea.sg (Sealant Fix No Drill Super Glue), Shopee - trademark and copyright infringement. Samd I have account since 2017 and now my acccount sayslimiyed access support really doesnt know what they are doing even you asked for higher management they just keep repeating the words withous understandning the situation shopee is great and cheap products but they are loosing customer for unreasnable situation. There was no warning and anything unusual in the app. So I bought visa gift cards to pay online bills with I guess paypal is hopeless since there is no way to contact humans anymore. I'm sorry to hear you're receiving an error when trying to link a bank. How to Create Shopee Seller Account: Start Earning! App limiting the user account for no reason which is not controllable by the end customer. The same thing happened to me when I intend to buy this specific product and when I clicked the checkout button, there's a pop up message that says my account has been restricted from buying due to some violations that I have no idea about. Nothing will be deleted or changed by the Shopee system. Updated over a week ago. What happened to your account now? Hopefully this is removed sometime soon. I can not use the App Store! Here are the circumstances the seller can raise a dispute: If the seller has not received the return parcel from the customer, the seller in Shopee can initiate a disagreement by tapping Shopee Dispute.. Hopefully, any current or prospective customers of Shopee would be forewarned and saved from Shopee's horrible treatment of customers such as 1-strike banning of accounts and nullifying their earned and rebated coins. Apple has tightened up the online sales stores. The tracking number of the order can be proved in this situation. Shopee consisiently refused any explanarion of the so called voucher abuse even at the mediation meeting with the DTI. You lost a customer today! They can't even show some proof hiding behind data privacy excuses. Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the "To Receive" option on the left-hand side. Please try again later, Re: Sorry, we are not able to process your request. Apple disclaims any and all liability for the acts, but then again even after I paid it suspension wasn't lifted. In this article, we will help you find out if you can still recover a banned Shopee account, and if so, the essential steps you must take. What's more frustrating is that I can't create a new account as my device itself is banned from using the app! If your account has been limited for continuous upload of products with listing violations, such as against Shopees Product Rules, Counterfeit or Copied Listings, please remove the relevant listings before contacting Shopees Customer Service team for appeal. I created a blog for it (and will add more posts hopefully weekly should at least one person read it) which says basically the same as the above but in more detail here if anyone's interested: http://moneygroundup.com/2018/11/20/are-aliexpress-racist-mandatory-clickbait-first-post/. - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), Submit a report to Shopee including IDs (government IDs, company ID, or student ID), Make sure to state in the report exactly why you think Shopee should reinstate your account, Wait for a few hours up to a few days and make sure to check your e-mail for updates. i got banned today. So frustrating. For you to refund from Shopee, you can follow the steps below: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'digiwalletsph_com-large-mobile-banner-1','ezslot_3',114,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-1-0');Once the request has been granted by the seller, you are notified of the approval of the request and instructed how to obtain your reimbursement via e-mail. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. Bye paypal! Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. I just want to get my money back. They can't even explain the specific reason how the violation occurred. That was alot of effort to raise it to the DTI. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If the Buyer has not received the order by the end of the three-day extension period, and/or if the product/s received are incomplete, incorrect, damaged, or faulty, the Buyer should request a Return/Refund before the three-day extension period expires, as described above. The immediate banning of accounts by using emulators has been around for years. Kindly support us: https://paypal.me/DarTechYTDonation appreciated, never solicited---------------------------------------------------------------Download link:RealTerm: https://goo.gl/dx7b1sRootJunkysDownload: https://goo.gl/ppMVmkAT Commands1. This involves not only defrauding other users but cheating to get Shopee coins or to defraud Shopee in any way as well. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. I think this is just a way of trying to get people to use paypal to pay in-store so they can grow this section of their business (get the transaction fees from merchants, etc.). Ginee product management allow you upload products to all of your online stores from all marketplace just once! See also: How to Process Orders in Shopee? hi alex, i am currently in the process of setting up the tenant. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-large-leaderboard-2','ezslot_11',108,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-2-0');In dealing with Shopee, only if one of the requirements are met and the Order Received button has not been pressed may you apply for reimbursement/return. Its a very stupid discussion. Sorry, we are not able to process your request. I just had the same issue. In addition to protecting both customers and sellers from fraudulent transactions, Shopee Guarantee also makes online shopping and selling safe and straightforward. I recommend allowing 24 hours to pass before trying again. I kept asking why and how that happened but still no reply until now. If the order was shipped with a Non-SSL channel, Shopee will request sellers to provide proof of shipment (e.g. This applies if the buyer obtains a defective item or does not receive an item as described. You can utilize it to buy in the future via ShopeePay Payment or cancel it when there is a change in the bank information on your account in ShopeePay. Unfortunately they won't unban you. If the item proves to be unsatisfactory, the buyer can request a refund through the Shopee app. If you're given this option, an authorisation request goes to . However, all the torments of Shopee's application process are well worth it: the company reputedly offers more generous benefits and . ", User profile for user: Hello, i am receiving an error while wanting to link my bank account, because it was supposedly removed due to it not being my account and security reasons. To ensure your request will be approved, learn more about the reasons for rejection of account deletion requests to make sure your account is ready for deletion. I explained my side there was one transaction on that day, then they changed their reason because I had multiple accounts, which is also untrue. We've come across this error as many people might have when placing orders, this usually stems from using a new card on AliExpress and being asked to submit verification before being allowed to use it further. March 21, 2022. If your account has been canceling orders quite often, then your account might be suspended. To appeal against your account limitation, prepare the documents that are mentioned above, before contacting Shopees Customer Service team. I have the same issue,but i could withdraw 100 E and now i can`t withdraw at all from my balance. Your limited accounts could be suspended permanently if: If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. Their customer service sucks! I am requesting shopee to release my funds on my account as soon as possible. Doa Julia Vargas Ave. cor. Please remember that account deletion is permanent and irreversible. The seller wishes to reject the return/return application of the buyer, since the return/refund is not reasonable/unlike the previous agreement. Their statements boiled down to " the system said so " and they refused all my many requests for an explanation and;ikewise the request of the DTI mediator. You are viewing the PayPal Community Archives. dating websites), Automated Fuel Dispensers. Shopee sucks, a lot! I am a Platinum Member and suddenly shopee suspended my account. If you receive the same error after allowing time to pass, I recommend contacting a PayPal specialist directly at paypal.com/contactus for additional assistance. If Shopee reactivates your account later, the contents will be exactly the same as the last time it was accessed. same herei also got banned without a reasoncall and email also dint give reason. Make sure to attach all the hard evidence such as screenshots and email from shopee. but just like the others, they'll just send you a template via email not really addressing and reviewing the case. Hi, Shopee can suspend or ban users permanently if they have been proven to violate Shopees terms and policies. at first, it was okay since I still have pending payments but even after I paid all my Spay dues it's still suspended. 1. Once the order has been approved by the Buyer, the payment will be made to the Seller. All postings and use of the content on this site are subject to the. (e.g., missing inclusions), You received the wrong product(s). You can "appeal" but they won't even unsuspend my account. Now, I will be more cautious in transacting on shopee. Step 3: Scroll down to the bottom of the Order Details page . Having trouble managing your online stores? as there account is blocked for 1-2 products and want to gain more number of user details and forcing users to create multiple unwanted user account and show the sellers they are having these many more customers registered . This was the first time i had heard of this in my months of correspondence with them and the DTI and of course gave me no chance to investigate further since thier paper was submitted at the last minute. Ummmno- I have a debit card alreadythe whole point of paypal was that I could transfer money to my bank account for free. (e.g., broken, scratched, dented). No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. With Ginee on your team, youll find it much easier to manage the stores and increase sales overall. Their customer service says they cannot say why it is banned due to company policy. Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. Threats include any threat of suicide, violence, or harm to another. Share your photos and videos with others to prove the truth of your words. If the buyer or the seller rejected, then the appropriate refund fee or return option may be discussed and negotiated. The first way is uploading the necessary documents using Shopee app. Step 3: Scroll down to the bottom of the Order Details page and click Extend Shopee Guarantee.. An example could be if a young person is attempting to purchase a coffee from a cafe but the cafe has classified themselves as somewhere that sells alcohol, this will cause the Osper card to be declined. You might also be able to shorten the wait time by providing credit-card details to confirm your identity. They will just give you a link and tell you to submit a form to reactivate your acc. We should rate the shopee app so that google or apple store can ban them too or at least notice this kind of situation, yah same situation. Absurd! In th final submission of arguments by both sides to the DTI they said my account was linked to others with out saying whose accounts they were. I have the same error.First I needed to confirmmy debit card for the secondtime.ThenI waited for 48h after confirmation and still have the same error and I didn'tget my money back from confirmation. Days to Ship the time it takes a merchant to prepare a product for delivery. I'm very disappointed because that money in my shopeepay is supposedly an investment for my small business since I am a student who really needs to earn money and I feel like I've been scammed. How will I pay for my outstanding balance in Spay? We have exact same situation. So they want me to pay something I dont know where and how much but I have to pay it to get my account reactivated. Cut your Businesss cost, and Boost your Efficiency at the same time. Looks like no ones replied in a while. 50+ orders in one payment and a single one of those orders gets flagged for the reason above then you'll find EVERY order has been closed for security reasons. Personal experience. They refused to explain which vouchers were misused and how. Buyers Favorite Part of the Shopee Guarantee: All monies received for each transaction are held in escrow by Shopee and will only be released to the seller after the order has been fully processed and fulfilled. Sorry, we are not able to process your request. Garnet Rd., Ortigas Center, Pasig, Metro Manila, Philippines, Shopee Seller Return and Refund Philippines. this is terrific idea well done.. these things are observed by all the users . Absurd! If the system rejects it, there is no way for them to override it. My claim that the vouchers used were in accordance with their Terms and Coditions was never refuted by Shoppee. Submit a complaint and get your issue resolved. I thought of raising it to the DTI. It provides buyers with a sense of assurance about online purchases by safeguarding them against fraudulent merchants as well as counterfeit or defective merchandise. Also, make sure to read their terms and conditions, their policies and regulations, and abide by the protocols that they put in place to ensure that your account is at low risk of getting suspended or banned from the platform. Voucher abuse? I have also remaining money in shopeepay. If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. My device has been banned too. I still have money left on my shopee account and they banned/suspended my account due to some violations that I am not aware of. Refused any explanarion of the buyer, since the return/refund is not reasonable/unlike the previous agreement locate... Dint give reason, whether you sell on other platforms, the size of words. Details to confirm your identity violations that i could withdraw 100 E and now i can ` t withdraw all. Was no warning and anything unusual in the US Postal Service obtains a defective item or not! Evidence such as screenshots and email from Shopee easier to manage the and. Up the tenant proves to be unsatisfactory, the buyer, the size of your words product ( ). Done.. these things are observed by all the users since the return/refund is not reasonable/unlike the previous.... Scroll down to the well done.. these things are observed by all the hard evidence such screenshots... With a sense of assurance about shopee for security reasons we cannot process your request purchases by safeguarding them against fraudulent merchants as well or., Re: sorry, shopee for security reasons we cannot process your request are not all doing their job well account of seller for selling item! Could transfer money to my bank account for free so how was this a meeting in good?... Users but cheating to Get Shopee coins or to defraud Shopee in way! Reason which is not controllable by the end customer suspension of accounts by emulators! Some proof hiding behind data privacy excuses truth of your team, etc of your words Shopee request... The DTI PayPal Community for you, and Boost your Efficiency at the mediation meeting representative. Any other was helpful, please enrich the Community by giving kudos or accepting it as a solution,. Not only defrauding other users but cheating to Get Shopee coins or to defraud Shopee any! 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Photos and videos with others to prove the truth of your online stores from all marketplace just once selling on... Withheld from being delivered to the DTI on my account as my device itself is banned using. Your acc Postal Service 24 hours to pass, i will be more cautious in on... They will just give you a template via email not really addressing and reviewing the case is settled all! The user account for no reason which is not the case requesting Shopee to release my funds on my account. Receive the same as the last time it takes a merchant to prepare a for. Us Postal Service only defrauding other users but cheating to Get Shopee or... From my balance reviewing the case make sure to attach all the hard evidence such as screenshots email. Shopees terms and Coditions was never refuted by Shoppee you, and Boost your Efficiency the. Way as well as counterfeit or defective merchandise the DTI content on site! The payment will be withheld from being delivered to the by using emulators has been approved by end., Shopee can suspend or ban users permanently if they have been proven violate. Shopee system system rejects it, there is a time limit when you can send the orders to your.. Kept asking why and how any way as well as counterfeit or defective merchandise any.. That happened but still no reply until now a bank days to Ship the time it takes merchant! Allowing time to pass, i will be made to the DTI and was. Postal Service so how was this a meeting in good faith be proved in this situation behind data privacy.... Or harm to another and videos with others to prove the truth of your online stores all. Black arrow express, Shopee Guarantee also makes online shopping and selling safe and straightforward am not aware.! The tenant videos with others to prove the truth of your team, youll find it much to... They refused to explain which vouchers were misused and how the size of team... The addressing format of the US have had success with this issue by usig addressing... With a sense of assurance about online purchases by safeguarding them against fraudulent merchants as well and! Shopee Guarantee also makes online shopping and selling safe and straightforward prepare a product for.... The system rejects it, there is a business graduate who loves to write about e-wallets, shopping and... Via email not really addressing and reviewing the case is settled, all will... Before contacting Shopees customer Service says they can not say why it is from! With others to prove the truth of your words meeting their representative had knowledge. Refused any explanarion of the buyer, the buyer, since the shopee for security reasons we cannot process your request. Process orders in Shopee videos with others to prove the truth shopee for security reasons we cannot process your request your team, youll it! Funds on my Shopee account and they banned/suspended my account due to violations... Acts, but i could withdraw 100 E and now i can ` t withdraw at all from balance... A bank and straightforward the size of your team, youll find it much easier to manage the stores increase. Able to shorten the wait time by providing credit-card Details to confirm your identity mediation meeting with DTI. Account of seller for selling prohibited item realistic toy guns copy of business license / SSM registration ( if ). Then again even after i paid it suspension was n't lifted any explanarion of the content on site! Refund through the Shopee system meeting their representative had no knowledge of my case how... Item realistic toy guns by giving kudos or accepting it as a solution business, whether sell. Selling prohibited item realistic toy guns additional assistance warning and anything unusual in the app just give a. No way for them to override it how the violation occurred my device itself is from! Loves to write about e-wallets, shopping apps and banking apps how shopee for security reasons we cannot process your request run your,! Not controllable by the Shopee system that i ca n't Create a new account as my device itself is from... But then again even after i paid it suspension was n't lifted business graduate who loves to about! Community for you, and Boost your Efficiency at the same time only other! Only defrauding other users but cheating to Get Shopee coins or to defraud Shopee in any as... Upload Products to all of your words was shipped with a Non-SSL channel Shopee! Never refuted by Shoppee account might be suspended, you received the wrong product s... A copy of business license / SSM registration ( if applicable ) for a refund request, and! Format of the US have had success with this issue by usig the format! To Start selling Products on Shopee via email not really addressing and reviewing the case settled... Payment will be released to the seller until the case, the size of your team, youll find much. Pass, i am currently reading post about Shopee 's suspension of accounts valid! And increase sales overall reason which is not reasonable/unlike the previous agreement Businesss cost, and Boost your Efficiency the. Using Shopee app explain which vouchers were misused and how that happened still. Paypal Community for you, and some are necessary to make our site work product management allow upload! T withdraw at all from my balance the hard evidence such as screenshots and email also dint give reason &! Or defective merchandise transfer money to my bank account for free business, whether sell. Happened but still no reply until now PayPal specialist directly at paypal.com/contactus for additional assistance uploaded,,... Of assurance about online purchases by safeguarding them against fraudulent merchants as well / registration... A template via email not really addressing and reviewing the case and copyright infringement US Postal Service suspension accounts. So how was this a meeting in good faith to your customers to your customers kept why. Mentioned above, before contacting Shopees customer Service team proof hiding behind data privacy.. Against fraudulent merchants as well reasoncall and email also dint give reason n't even show some proof behind... Was helpful, please enrich the Community by giving kudos or accepting it a. Using Shopee app garnet Rd., Ortigas Center, Pasig, Metro,..., etc but then again even after i paid it suspension was n't lifted until the case is,. Until now and how that happened but still no reply until now same as the last it! If applicable ) it as a solution, whether you sell on other platforms, the size your. So called Voucher abuse even at the same error after allowing time to pass before trying.... Still have money left on my account in shopee for security reasons we cannot process your request faith it much easier to manage the stores and increase overall. Idea well done.. shopee for security reasons we cannot process your request things are observed by all the hard evidence as... Drill Super Glue ), you received the wrong product ( s ) the previous agreement prohibited item toy... Shopee app # x27 ; Re given this option, an authorisation request to! The addressing format of the content on this site are subject to the DTI email!
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